WHAT ARE THE PAYMENT TERMS?
When purchasing artwork at kerstinglaessart.com, our checkout system allows you to pay through PayPal with credit, debit, or a PayPal account. You will need to provide a valid email to use PayPal and to receive a receipt. 

The entire amount is due before shipment/delivery -- please contact us directly regarding payment plans and shipping quotes for large works. The prices listed do not include Indiana Sales Tax or Shipping Fees unless explicitly stated otherwise. 

HOW ARE ITEMS SHIPPED?
Works less than 24" are shipped via UPS Ground for free in the Continental USA. Works 24" or larger on any side are custom crated and shipped with UPS Freight. Please contact us directly for a shipping quote if your work does not offer free shipping.

All Stationery and Prints over $50.00 USD are mailed via USPS for free.

 

All artwork shipping is insured. "Signature Needed" services can be added to your shipping for an additional fee. 

HOW LONG BEFORE A PURCHASED ITEM SHIPS?

Please allow 3-5 days for handling and packaging your items before shipment. 

Once shipped, we will supply you with tracking information so you can monitor the shipping process. 

 

HOW LONG BEFORE I RECEIVE MY ITEM?

Via USPS Ground: 3-8 business days. 

Via UPS Ground: 3-6 business days. 
Via UPS Freight: 8-15 business days.

 

Please note that internal carrier delays might affect the delivery date of your shipment.

CAN I CHANGE THE FRAME BEFORE IT IS SHIPPED?
We can change frames before shipment/delivery for an additional fee. We can work with you to select the frame that best works for your intended space. Please note that this will cause a delay in shipment. Most frames are custom made and must then be attached to the artwork before shipment. 

I DON'T WANT THE FRAME. CAN THE COST OF THE FRAME BE DEDUCTED FROM THE PRICE?
The frame's removal does not impact the work's price as most frames are custom-made for the intended work it is paired with. 

 

DO YOU OFFER DELIVERY SERVICES?

Yes, we offer free delivery to collectors in the midwest within a certain radius of my studio. Please contact us to see if you qualify for free delivery services.

 

DO YOU OFFER INSTALLATION SERVICES?

Yes, we now offer installation services for collectors that are eligible for free delivery. Please contact us to learn about our pricing tables. 

 

AM I ABLE TO SEE A WORK IN PERSON BEFORE PURCHASING?

Yes, if you are a collector in the Midwest, you have a couple of opportunities to view Kerstin Glaess's works in person before you decide if a work is right for you. Or feel contact us to schedule a private in-person showing of select works at your home. 

DO WORKS COME WITH CERTIFICATES OF AUTHENTICITY?
All original artworks and limited edition prints come with a certificate of authenticity. Stationery does not come with certificates of authenticity.